Locations: Ability to travel and with possible nights away

Job Purpose: We are seeking an experienced and dynamic Regional Support Manager to help provide leadership, direction, and support to a portfolio of Stow Healthcare homes. The successful candidate will help oversee operational activities with a strong focus on workforce development.  They will help support compliance with regulatory requirements as well as promoting high standards of care and information governance.

Key Responsibilities:
• Provide leadership and support to Home Management teams and care teams within your region.
• Oversee recruitment, training, and mentoring of home managers.
• Ensure compliance with CQC regulations and uphold the highest standards of care.
• Monitor and evaluate care provision, implementing improvements as needed.
• Lead performance monitoring and use quality metrics to track key performance indicators.
• Work closely with Directors and the Head of Care and Compliance on continuous improvement programs.
• Manage financial and operational targets, including HR and marketing objectives.
• Conduct audits and develop service improvement plans.
• Support home management teams with investigations and complaints.
• Oversee information governance for Stow Healthcare.
Skills, Knowledge & Qualifications:
• Proven experience in managing a care home.
• Strong knowledge of care operations, financial management, and regulatory requirements.
• Excellent leadership and management skills.
• Strong communication and interpersonal skills.
• Knowledge of best practices in quality care for elderly residents.
• Ability to work independently and collaboratively in a fast-paced environment.
• Understanding of data protection regulations.

Benefits:
• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• Supportive and inclusive work environment.
• Chance to make a real difference in the lives of residents and staff.