Customer Relations Partner - Salary £35,000-£40,000 & commission

Based in a allocated home with support to other locations as required.

The Customer Relations Partner is responsible for supporting homes to deliver an exceptional customer experience throughout the resident enquiry, admission and resident journey. Working closely with Home Managers, Administration & Customer Experience Coordinators and operational teams, the role will support occupancy growth, customer engagement and the delivery of Stow's customer experience standards.

The role will provide dedicated support to identified homes and may be required to work across different services as directed by the business to support occupancy, customer experience improvement initiatives, service developments or specific operational priorities.

Desirable Experience

Care home, healthcare, hospitality or customer-facing service experience.
Experience using CRM systems.
Understanding of occupancy management and customer journey processes.

Additional Requirements

Full UK Driving Licence.
Ability and willingness to travel regularly across the portfolio.
Occasional attendance at company events, exhibitions and open days.