ADMISSIONS CO-ORDINATOR -  based in Head Office in Stowlangtoft

• 28k to 32k - Dep on experience
• 40 hours a week
• Monday to Friday 9am to 5pm - some flexibility needed

We’re looking for a team player who is organised and professional that can liaise effectively with internal and external stakeholders. Every conversation should be a positive one, leaving a positive impression on residents of the future and their families.

JOB PURPOSE:

To assist, as requested, with central assessment and resident admissions process including contractual, financial and support tasks under the direction of the Client Liaison Manager. To maintain records and finances accurately and promptly and to communicate effectively with all parties.

KEY RESPONSIBILITIES

• Support sales enquiries to maximise sales and occupancy of the care homes.
• Support central assessment of potential residents to ensure residents’ needs can be met.
• Support the development of the marketing strategy to support the Group Sales Team
• Update sales databases regularly
• Production of reports to deadline or as required
• Collect and organise client data as required
• Support the Client Relations Manager to manage the sales and marketing processes in our homes, meeting and exceeding budget targets, filling the home with the agreed client base and maximising revenue.
• Represent the Stow Healthcare brand to potential residents and their relatives and friends.
• Engage proactively in mandatory training and ongoing personal development.
• Carry out tasks in accordance with company policies
• Treat all clients  with dignity and respect maintaining client confidentiality.

SKILLS, KNOWLEDGE & QUALIFICATIONS

Required:

• Experience of care and working with the elderly
• Proven relationship management experience
• Ability to communicate effectively at all levels, creating and maintaining great working relationships with clients and internal and external stakeholders
• Excellent communication skills both written and verbal
• Strong IT skills
• Keen to go the extra mile to help fulfil residents’ needs
• Pragmatic problem sol
• Willingness to develop professionally
• Satisfactory DBS check and check against the POVA List (where applicable)

Person Specification

Experience 

• Care background advantageous                                                                                    
• Relevant qualifications/experience

Skills required

• Strong IT skills
• Strong organisational skills
• Strong written skills

Personal Attributes

• Supportive, caring and compassionate
• Patient and positive approach
• Self motivated

Behaviours

• Team player
• Ability to prioritise / work under pressure
• Strong communication and interpersonal skills
• Pragmatic and problem solving

This Job Description indicates only the main duties and responsibilities of the post. It is not  intended as an exhaustive list. 

Stow Healthcare reserves the right to amend this Job Description from time to time, according to business needs. 

Any changes will be confirmed in writing. Please note that you may share with Stowlangtoft Healthcare the responsibility for making suggestions to alter the scope of your duties and improve the effectiveness of your post.