Job title

Head of Hospitality & Wellbeing

Reporting to

Head of Sales & Marketing

Location

Remote with regular travel

Contract type

Full-time, Permanent

The Head of Hospitality & Wellbeing is responsible for developing and embedding a hospitality-led culture across all homes, ensuring residents, relatives and visitors experience exceptional standards of comfort, dining, cleanliness, presentation and service.

The role provides leadership and direction across hospitality services, including housekeeping, laundry, dining environments and resident experience, ensuring every home reflects Stow's commitment to quality, wellbeing and excellence.

Essential Experience

Senior leadership experience within hospitality, hotel, healthcare or care environments.
Experience leading multi-site operations.
Experience developing service standards and driving improvement.

Desirable Experience

Care home or healthcare experience.
Experience leading hospitality transformation programmes.

Skills & Knowledge

Strong leadership and coaching capability.
Excellent stakeholder management skills.
Hospitality and customer experience expertise.
Quality assurance and performance management.
Strategic planning and service improvement.

Personal Attributes

Passionate about hospitality and resident experience.
Visible, engaging and approachable.
Innovative and improvement focused.
Commercially aware and results oriented.